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Privacy Policy

Last updated 06/04/2018

OUR PRIVACY COMMITMENT

Thank you for visiting Idea Factory International! We respect your privacy rights and concerns of all users who visit our sites. Pertinent laws that protect your privacy including, but not limited to, the European Union General Data Protection Regulation (GDPR), and the Swiss and EU Privacy Shield Framework are adhered to and enforced on Idea Factory International's website, Idea Factory International Forum, and Iffy's Online Store site. We have established the below Privacy Policy to let users know how we are lawfully collecting data and protecting their information. By using our sites, you accept the practices set forth within our Privacy Policy. We reserve the right to make changes to our Privacy Policy at any time. To ensure you are aware of any changes to our privacy practices, it is suggested that you check this Privacy Policy on each visit. All users who are subscribed to Iffy's News Flash Newsletter will also be notified of any changes made on our Privacy Policy. Our Privacy Policy is effective as of the date set forth above.

Cookies
A "cookie" is a small text file that a website sends to a user's browser and is then stored on the user's computer. Cookies are used to identify users and prepare customized web pages and/or to save information during your visit. Cookies are used to store the following information:

  • Personal Information
    • Name
    • E-mail address
    • Billing/Shipping address
    • Telephone and mobile numbers
  • Browser Information
    • IP Address
    • Device Information (Accessing through mobile or PC)
    • Date ordered

Cookies are used to make navigation on our sites easier by storing this data on the user's computer which will help load information on our websites quicker. These cookies will be able to remember pages you've viewed, products you've purchased, and login information.

You may choose to disable and/or delete cookies, but your ability to use some areas for the site may be limited. For more information about cookies and how to disable them, please visit -- http://www.allaboutcookies.org.

Collected Information
Upon each visit, our server will track non-personally identifying information about users, such as their computer platform and web browser. The site may use this information to improve the site and for security.

Our support team gathers specific information regarding the user and the issue that is in question. For example, PC support may request the user's PC specs. Information gathered by support is not shared with any third-party websites.

Personal Information
Idea Factory International will collect personal information that is directly provided by you. We may collect information such as your name, email address, residential address including the country, and telephone or mobile numbers. 

Additionally, when making orders on Iffy's Online Store, we collect information such as your billing address, shipping address, IP address, and specific information which includes but not limited to, card number and expiration date.

The information provided may be used to perform on or more of the following:

  1. To communicate information regarding Iffy's Support Team and Iffy's Online Store's products, contests, events, or offers. 
  2. To respond to questions/requests regarding Iffy's Support Team or Iffy's Online Store. 
  3. To fulfill online orders placed for good and/or services at Iffy's Online Store. 
  4. To ensure the security and integrity of our site. 

Information Retention
When you create a forum account an/or an Iffy's Online Store account, your personal information will be stored until you ask us to delete your information.

Please contact the respective support to completely delete your information from our system.

General Support/Idea Factory International Forums: support@ideafintl.com

PC Support: pcsupport@ideafintl.com

Iffy's Online Store: support@iffysonlinestore.com

CAUTION! Personal information given out on a discussion board, or any public setting, can be collected and used by people you don't know. Idea Factory International makes every reasonable attempt to protect those who participate in our web forum, but we cannot guarantee the security of information you post on the forums yourself.

Disclosing Personal Information and Website Accessibility
Browsing our website doesn’t require you to disclose personal information but some features – such as making orders on Iffy's Online Store, posting on our forums, eligibility for promotions and contests - may be unavailable if you choose not to provide personal information.

Privacy Policies of Third Party Websites
Our Privacy Policy is only applicable to Idea Factory International, Idea Factory International Forum, and Iffy's Online Store. Please refer to the third-party websites to which we may link for their own respective Privacy Policies before providing and third-party websites with your personal information.


Idea Factory International and Third Parties
Idea Factory International/Iffy's Online Store will not sell, trade, or otherwise disseminate your personal information to any outside parties. This does not include third-parties who assist with operations, services with running and maintaining the site, and social media websites as long as they agree to uphold confidentiality. These third-parties may include service providers that manage product fulfillment and payment processing on behalf of Idea Factory International.

These third parties include BigCommerce, which we use to manage product fulfillment for our Online Store. You can read more about how BigCommerce uses your personal information here -- https://www.bigcommerce.com/privacy/.

We also use PayPal to process orders on Iffy's Online Store, please use the following link to view their privacy policy -- https://www.paypal.com/us/webapps/mpp/ua/privacy-full

Idea Factory International uses social media such as: Facebook, Twitter, Instagram, and Twitch to post announcements, updates, contests, promotions, and other posts that may involve the use of user personal data from those social media sites. Please refer to the respective social media website for their Privacy Policy.

Idea Factory International publishes our games on Steam and receives information from users who purchase our games. Information that is collected from Steam may be used to help customers through support and to analyze data about users who purchase our games on Steam. Information that Steam collects about user data can be found by using the following link: https://store.steampowered.com/privacy_agreement/

Idea Factory International uses Google Analytics, which collects data on pages, products, and games that are being viewed and to what extent are users engaging on specific areas of our websites. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. If you would like to opt-out of Google Analytics then please use https://tools.google.com/dlpage/gaoptout.

We may also disclose your information when we, in good faith, to believe that such information is necessary to satisfy the law, protect the security and integrity of our site, and/or to protect the rights, property, and/or safety of Idea Factory International, its employees, users of the site or others.

Iffy's News Flash Newsletter
While browsing the Idea Factory International website, Forum, and Iffy's Online Store, you may find links to opt-in to Idea Factory International's e-mail newsletter for fans, called Iffy's News Flash. Should you choose to sign up, you will be asked to provide your email address. The personal information provided will only be used to send you Iffy's News Flash content which includes information about Idea Factory International's games, promotions, contests, and information about the company.

You may choose to unsubscribe from Iffy's News Flash at any time by clicking the "Unsubscribe" link included in every e-mail. Unsubscribing from the newsletter will remove your registered information. Iffy's News Flash Newsletter is powered by MailChimp. Please use the following link to view their privacy policy -- https://mailchimp.com/legal/privacy/.

Promotions
Idea Factory International may occasionally hold promotions such as contests or giveaways in which users may be awarded with our products. To be eligible for such promotions, we may ask users to provide us with personal information such as their names, email addresses, and mailing address. This information will only be used to contact recipients of prizes and will not be stored for any other purpose.

Participants outside the US may be required to submit additional forms to become eligible for contest entries. Please refer to your country's laws for further information.

Children's Online Privacy Protection Act Compliance
Idea Factory International and Iffy's Online Store are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act). We do not knowingly collect personal information, nor do we sell products to anyone under 13 years of age.

Children under the age of 13 who would like to create a user account and make purchases from Iffy's Online Store can only do so with a parent or guardian's express consent.

Your Consent
At any time your visit http://ideafintl.com or www.iffysonlinestore.com, register to our Iffy's News Flash Newsletter, forums, and/or participate in any of our promotions, you consent to our Privacy Policy.

Contact Information and Additional Feedback
If you have any further questions, comments, complaints, or feedback, please write to the data protection officer at Idea Factory International.

Idea Factory International Data Protection Officer

108 W. Walnut St. Suite 260

Gardena, CA90248

You may also email us at support@ideafintl.com