Here, we will discuss some information about SHIPPING and PAYMENTS on IFI's Online Store. If you cannot find answers
to your questions, please do not hesitate to contact Iffy's assistant at https://www.iffysonlinestore.com/support/. (Business hours: M-F 10am - 6pm, Pacific Time)
When is the cut-off time for placing orders?
IFI's Online Store processes orders at 9:30AM Pacific Time. Successfully processed orders will be shipped in 1-3 business days. If you place an order after 9:30AM PT, your order will be processed the following day at 9:30AM PT, and your product will be shipped 1-3 days after. All orders placed after 9:30AM PT on Friday will be processed the following Monday at 9:30AM PT.
PRE-ORDERED ITEMS: We will process all pre-ordered items about 7 days before the game’s release date. All pre-orders placed 7 days before the release date will be shipped out on the game's release date. However, pre-orders placed after that time may have their items shipped after the release date.
I changed my mind about a pre-ordered item. Can I cancel it?
Once we print the shipping label for your preordered item, we will not be able to cancel your order. Please make sure to contact us as soon as possible before the release date of your pre-ordered product.
For example, if the product release date is 2/24, we will accept requests for cancellation until 2/16.
Where do you ship?
IFI's Online Store ships to most countries worldwide. For all customers in Europe (PAL region), please visit Iffy's European Online Store (URL: http://www.iffyseurope.com)
*If your country is not available to be selected from the drop-down list, please contact us at https://www.iffysonlinestore.com/support/. Iffy's assistants will be happy to assist you.
*If your country does not have zip code, please enter "0000" in the zip code field.
What shipping options are available?
IFI's Online Store offers shipping via USPS and UPS. Each shipping fee will be based on the weight of the order and the shipping destination. For US customers, we offer free shipping for select products via USPS (First Class for shipments under 13 oz., and Priority for shipments over 13 oz.). We offer USPS First Class International and USPS Priority Mail International shipping options to our international customers.
How do I know my order was shipped?
You will receive an email notification to the email address you provided once your order has shipped. You will receive the tracking number for your order as well. Please allow 1-3 business for your order to be shipped out.
What does each shipping method term mean?
Free Shipping via USPS (US customers only): Free shipping will be offered to domestic customers with orders over $57.99. Depending on the weight of your order, it will be shipped via either First Class or Priority.
USPS First Class Shipping: 2-3 business days* from the shipment date.
USPS Priority Mail Shipping: 1-3 business days* from the shipment date.
UPS (2nd Day Air): Most US customers will receive orders within 1-2 business days.
USPS First Class International and Priority Mail International are available for international customers.
International shipping time will vary depending on the country. Please visit USPS for details.
* Please note that to ensure your order is delivered to you as fast as possible, the shipping on your order may be upgraded to a different shipping service (UPS, FedEx, etc.) based on a per order basis. For international customers, please be aware there may be additional brokerage or import fees.
* California and Nevada residents: You may receive an email from Amazon Fulfillment when your order ships. This is another shipping options we may use in an effort for your package to arrive as fast as possible. Please track your package with the following website: http://track.amazon.com/tracking/ (if the website does not open properly, try putting the tracking # after the "/tracking/"
For further information, please visit the following links.
USPS: First Class Mail, Priority Mail, International Shipping Service
UPS: Shipping information
*According to USPS
I've moved since my preorder was placed. What should I do?
Not to worry! You can update your shipping address and other information on your account. However, if you moved a few days before an item’s release date, please contact Iffy's assistant at https://www.iffysonlinestore.com/support/ with your order number and new shipping address. For games, all shipping information is processed 5 - 6 days before the release date to ensure that the orders arrive on time.
*It is important that you change/update your shipping information at least a week before the release date.
Can I buy more than one Limited Edition?
IFI's Online Store is enforcing a one-per-customer policy to make our limited edition products available to as many people as possible. We have set up our store to restrict the purchase of multiple units of the same limited edition product. If any of the following scenarios occurs, we will cancel applicable orders without any further notice:
1. If the system fails for any reason, and allows a customer to purchase multiple copies of a limited edition item.
2. If we see purchase patterns suggesting that one customer is placing multiple orders.
What payment methods do you accept?
IFI's Online Store accepts PayPal, VISA, MasterCard, Discover and American Express. If you are using Prepaid cards or Gift cards please make sure that you have the necessary funds and your proper information registered to the card before using it for purchases. Please note that Prepaid cards and Gift cards may have issues with authorization due to the nature of the cards and can cause issues when they are processed. We do not accept personal check or cash.
What is this pending amount?
When a preorder is placed, the system verifies that the account is valid and that sufficient funds are available to cover the order. At this step, funds, in the amount of your order, will temporarily be held and deducted from your credit limit (or bank balance, in the case of a debit card) but funds will NOT be transferred to IFI's Online Store. Funds will transfer when the order is billed approximately 7 days prior to the release date of the item purchased. The temporary hold will be removed once the transaction is authorized. Depending on your bank's policies, the authorization process can last several days. Before preordering an item, please ensure you have sufficient funds in your account to cover your order total so that your order can successfully be processed.
When will I get charged?
We will bill your order and charge your account approximately 7 days for any preordered items. For items that are available for purchase immediately, orders are processed on the next business day. It is crucial that you have enough funds in your account in this period. If the transaction cannot be processed because of insufficient funds, an incorrect billing address or the name on your card, your order will not be processed correctly, leading to shipping delays. We will notify all preorder customers a few days before we begin billing the preorders.
A little more explanation about the order status?
Awaiting Payment: When you pay via PayPal, Debit Card, or Credit Card, your order status will be listed as Awaiting Payment.
Awaiting Shipment: Your order has been processed and your order is currently being prepared to be shipped out.
Shipped: Your order has been shipped.
*If your payment did not go through for any reasons, you'll be contacted by Iffy's assistant (firstname.lastname@example.org). We will work with you to fix the problems!
My credit card information has changed before the item’s release date. What should I do?
If your credit card information has changed (billing address, name on the card, expiration date, etc.) please make sure you contact Iffy's assistant as soon as possible at https://www.iffysonlinestore.com/support/. It is important that we have the correct and most up-to-date information in order to process the transaction without any issues or delays.