Update: In keeping up with the latest payment and shipping efficiencies, starting February 1, 2021, we capture your order (or preorder) payment at the time you place your order.
EU customers: Due to new guidelines, please be aware EU customers will be responsible to pay any VAT, customs duties fees and import taxes required to receive an order. We apologize for any inconvenience.
Here, we will discuss some information about SHIPPING and PAYMENTS on IFI's Online Store. If you cannot find answers to your questions, please do not hesitate to contact Iffy's assistant at https://www.iffysonlinestore.com/support/. (Business hours: M-F 10am - 6pm, Pacific Time)
When will my order ship?
Successfully processed orders will be shipped in 1-3 business days*.
* Note: during normal holiday times (November - December), please anticipate up to 3-7 business days for your order to get shipped out.
* Holiday 2020 Shipping Update: Due to the ongoing COVID-19 pandemic, as well as new shipping carrier restrictions, orders may experience an additional 10-14 business days of processing time as well as a shipping time of 5-10 business days. We sincerely apologize for this and thank you for your understanding.
PRE-ORDERED ITEMS: We still start the shipping process for all pre-ordered items about 7 days prior to the release date. While it is our goal to get you your item on or as close to the release date, please be aware unexpected shipping delays may occur and we cannot guarantee a release date delivery.
I changed my mind about a pre-ordered item. Can I cancel it?
Once we print the shipping label for your preordered item, we will not be able to cancel your order. Please make sure to contact us as soon as possible before the release date of your pre-ordered product.
For example, if the product release date is 2/24, we will accept requests for cancellation until 2/16.
Where do you ship?
IFI's Online Store ships to most countries worldwide. For all customers in Europe (PAL region), please visit Iffy's European Online Store (URL: http://www.iffyseurope.com)
*If your country is not available to be selected from the drop-down list, please contact us at https://www.store.ifi.games/support/. Iffy's assistants will be happy to assist you.
*If your country does not have zip code, please enter "0000" in the zip code field.
What shipping options are available?
IFI's Online Store offers shipping via a variety of shipping carriers. Each shipping fee will be based on the weight of the order and the shipping destination. For US customers, we offer free standard shipping for select products (First Class for shipments under 13 oz., and Priority for shipments over 13 oz.). We offer First Class International and Priority Mail International shipping options to our international customers.
How do I know my order was shipped?
You will receive an email notification to the email address you provided once your order has shipped. You will receive the tracking number for your order as well. Please allow 1-3 business days (3-7 business days during November and December) for your order to be shipped out. It may take several business days for the tracking to begin to update.
What does each shipping method term mean?
Free Standard Shipping (US customers only): Free shipping will be offered to domestic customers with orders over $57.99. Depending on the weight of your order, it will be shipped via either First Class or Priority.
First Class Shipping: 2-3 business days* from the shipment date.
Priority Mail Shipping: 1-3 business days* from the shipment date.
First Class International and Priority Mail International services are available for international customers.
International shipping time will vary depending on the country.
* Please note that to ensure your order is delivered to you as fast as possible, the shipping on your order may be upgraded to a different shipping service (UPS, FedEx, etc.) based on a per order basis. For international customers, please be aware there may be additional brokerage or import fees.
* California and Nevada residents: You may receive an email from Amazon Fulfillment when your order ships. This is another shipping options we may use in an effort for your package to arrive as fast as possible. Please track your package with the following website: http://track.amazon.com/tracking/ (if the website does not open properly, try putting the tracking # after the "/tracking/"
For further information, please visit the following links.
USPS: First Class Mail, Priority Mail, International Shipping Service
UPS: Shipping information
*According to USPS
I've moved since my preorder was placed. What should I do?
Not to worry! You can update your shipping address and other information on your account. However, if you moved a few days before an item’s release date, please contact Iffy's assistant at https://www.store.ifi.games/support/ with your order number and new shipping address. For games, all shipping information is processed 5 - 6 days before the release date to ensure that the orders arrive on time.
*It is important that you change/update your shipping information at least a week before the release date.
Can I buy more than one Limited Edition?
IFI's Online Store is enforcing a one-per-customer policy to make our limited edition products available to as many people as possible. We have set up our store to restrict the purchase of multiple units of the same limited edition product. If any of the following scenarios occurs, we will cancel applicable orders without any further notice:
1. If the system fails for any reason, and allows a customer to purchase multiple copies of a limited edition item.
2. If we see purchase patterns suggesting that one customer is placing multiple orders.
What payment methods do you accept?
IFI's Online Store accepts PayPal, VISA, MasterCard, Discover and American Express. If you are using Prepaid cards or Gift cards please make sure that you have the necessary funds and your proper information registered to the card before using it for purchases. Please note that Prepaid cards and Gift cards may have issues with authorization due to the nature of the cards and can cause issues with order processing. We do not accept personal check or cash.
When will I get charged?
We will bill your order and charge your account at the time you place your order.
A little more explanation about the order status?
Awaiting Fulfillment: Your order has been processed and charged and is waiting to be picked up by our warehouse's system.
Awaiting Shipment: Your order has been picked up by our warehouse's system and is currently being prepared to be shipped out.
Shipped: Your order has been shipped.
*If you experience any trouble with placing an order, please contact our support team at https://www.store.ifi.games/support/